REFUND & RETURN
Always FREE exchanges on all our products
Never Be Average offers their customers free changes of clothing, this only includes when you´ve ordered the wrong size of the product. The product can not be changed to another style of clothing.
To get your change accepted it needs to be in one piece, meaning it can not be returned for exchange if the clothing is damaged.
If the clothing you want to exchange is out of stock we will extend your 30 days return window until the clothing is in stock. Otherwise, you will be refunded for the clothing.
What is our Return Policy?
With our Return Policy, you have access to 30 days return window, meaning you can return your clothing to us within 30 days. For the return to be accepted products must be unworn and unwashed with no garmet damages. If the clothing is damaged we can not accept the return and refund.
Never Be Average do not offer free returns on their products. If you choose to return your order to us you will have to cover the expenses yourself, the prices vary country-wise.
Cost of returns
Since Never Be Average is a Swedish company the fee for returns in Sweden is 69kr.
Return fees in Europe are approximately 81kr(8€).
Asia, Australia, North America, and South America have a fee of approximately 125kr(15$).
When will I get refunded?
When your order is returned and processed you will receive your payment within 5-7 working days. If any issues occur regarding the return you will be contacted at the given email address. If the payment hasn´t gone through you will be contacted to reconfirm your bank details.
What applies to our Return Policy regarding sales, deals, and limited edition clothing?
Buying a product on sale the regular Return Policy stated above applies.
Buying a product during a deal, for instance, 3 for 2 deal – the Return Policy can differ. Returning one or more items during the offer (3 for 2), the offer will be terminated and pay the whole amount. If you choose to return one item of your order, there will be no refund. if you return two items you will be refunded for one item. If you choose to return all three items you will be refunded for two of the items.
When buying a limited edition clothing, the only time you can exchange the item for another size is during the availability of the clothing. Outside this time you can only return and get refunded.
Have any other questions?
If you have any questions regarding your order or certain questions about the website’s content, contact us at firstname.lastname@example.org
Never Be Average AB
Hertig Karls Allé 29
703 40 Örebro